Liberty Utilities warns of resurgence of aggressive scam
Submitted by paula on Mon, 04/15/2019 - 2:18pm
LAKE TAHOE, Calif. - Liberty Utilities is warning the public of aggressive phone scams targeting utility customers.
In the recent days, customers have contacted Liberty Utilities indicating they received a phone call from someone posing as a Liberty Utilities collections representative and threatening to shut off their power if payment was not made. In multiple cases, the payment request was for $300. The callers may request payment be made immediately by credit card or by providing bank account information. It has also been reported that the callers provide the correct number to the California Public Utilities Commission in order to appear legitimate.
Liberty Utilities warns its customers not to respond to a payment demand of this type if they receive it. Specifically, do not provide any payment type information over the phone.
Please share this information with your elderly neighbors and friends as this demographic tends to fall prey to these types of scams.
Liberty Utilities representatives do not place such calls, text, or send emails to customers demanding immediate payment. Liberty encourages customers who receive such a scam call or email to contact them at 1-800-782-2506. Customers with questions or concerns may also contact them at this phone number or visit their website at www.libertyutilities.com to view legitimate payment options.
"We want our customers to be aware of these deceptive calls so they can avoid possibly compromising their personal information or losing money," stated Jennifer Guenther, Liberty's Manager of Customer Care. "Please contact our business office if you ever have questions about your account or service."
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